ManageEngine ServiceDesk Plus is a comprehensive Help Desk and Asset Management software that provides help desk agents and IT managers an integrated console to monitor and maintain the assets and IT requests generated from the users of the IT resources in an organization. The IT help desk plays an important part in the provision of IT Services. It is very often the first contact the users have in their use of IT Services when something does not work as expected. The IT help desk is a single point of contact for end users who need help.
To make the process of reporting the issues to the IT help desk easier, ManageEngine ServiceDesk Plus provides you with a Self-Service Portal where you can search solutions for the most common issues before raising a request. Using the Portal you can log your complaints and issues online with the help of a web-based form. Once you have filed your issue, it gets listed in your request view page, where you can keep track of the logged issue. You can also update your personal information in Self-Service Portal.
Jira Service Desk Documentation
The IT help desk is a single point of contact for end users who need help. To make the process of reporting the issues to the IT help desk easier, ManageEngine ServiceDesk Plus provides you with a Self-Service Portal where you can search solutions for the most common issues before raising a request. Jirausermanual.doc Incontrol Simulation Solutions Page 2 of 6 Incontrol Simulation Solutions April, 09 2009 1 OVERVIEW OF USE Incontrol JIRA is an issue tracking system that is used to track issues (bugs, improvements, features, tasks, etc.) for different purposes. Within Incontrol, there are two types of usage of Incontrol JIRA. Jira Service Desk Server. Host Jira Service Desk on your own server. Latest documentation. Latest release notes. How to install. Using an older version of Jira Service Desk (version 4.0 or earlier)? All documentation All release notes.
When you login to the Self-Service Portal as a Requester, you will be able to access the following modules:
Requests: The Requests module allows you to create incident requests and service requests instantly, and keep track of the same. Also, you can view all the requests that you have raised till date for your reference.
Changes: Track the progress of the change(s) you have requested through notifications mails you receive from the change mangement team. Also submit your queries/suggestions regarding the requested change(s) to the change management team through notes.
Projects: Join hands with our technicians and supervise/work on the projects you have requested using this module. Your rights as a requester within the projects module will be determined by the project role that has been assigned to you.
Jira Service Desk User Guide
Solutions: The Knowledge Base module is developed and maintained by your IT help desk team. You can quickly search solutions for issues that you are currently facing before raising a request. If you do not find any solution for the problem at hand, then you can post your issue as a request to the help desk team.
Jira User Guide
My Details: My Details holds your personal details such as your Name, Department, Job Title and so on. You can modify this information and maintain it up-to-date with the latest changes.